Month: November 2020

Why the Break-fix Model Doesn’t Work

By Michelle OsbornPosted on Business Tips, IT Support, MITS, Tech TipsLeave a Comment on Why the Break-fix Model Doesn’t Work

So, you may be wondering why the break-fix model doesn’t work. Grandpa always said, if it ain’t broke, don’t fix it. While we love Grandpa, that truism isn’t always true. Just like the customer is always right and other similar expressions, simply because people have been saying something forever doesn’t make it correct.  Still wondering why the break-fix model doesn’t work?  Break-fix fails: waiting to take action when something breaks before you fix it can end up being costly and disastrous in the long Continue Reading

IT Professional Job Description – What do they really do?

By Michelle OsbornPosted on Business Tips, IT Support, MITSLeave a Comment on IT Professional Job Description – What do they really do?

So, you’re working on drafting an IT professional job description. This series covers the most important factors to consider before you hire an in-house IT tech or team. Our last article reviewed the hidden costs of hiring an IT Professional. Now, we’re talking about what IT actually does besides ask if you turned your computer off and back on again.  Depending on the size of your organization, work in IT can be complicated and time-consuming. Let’s go over Continue Reading

The Hidden Costs of Hiring an IT Tech

By Michelle OsbornPosted on Business Tips, IT Support, MITS, ProductivityLeave a Comment on The Hidden Costs of Hiring an IT Tech

If your business is at the point where you’re thinking about hiring a fulltime IT tech, congratulations! Having enough consistent needs to fill this role means you’ve worked hard and made good decisions that drove business growth. Our best advice? Don’t stop now!  Moving forward with hiring requires a lot of analysis to avoid major consequences down the line, though. One of the biggest decisions whether you’ll hire someone directly or use a third-party MSP Continue Reading