Category: IT Support

How To Improve Your HR Process with Technology

By Michael OsbornPosted on Business Tips, IT Support, Remote Workforce, Tech TipsLeave a Comment on How To Improve Your HR Process with Technology

Automation is critical to the seamless operation of your organization, regardless of your industry. To remain competitive and provide the highest quality service possible to their customers, we are going to look at how to improve your onboarding and offboarding with the aid of technology. Even the most traditional business owners have come to realize that they must embrace technological advancements to do so. Indeed, computers contribute to almost all aspects of operating a business. Continue Reading

How To Interview An IT Provider

By Michael OsbornPosted on Business Tips, IT Support, Tech TipsLeave a Comment on How To Interview An IT Provider

Companies rely on technology for different aspects of their business. From sales and marketing to purchasing and payroll, just about everything is done with online systems. If any of these systems fails, the business flow is disrupted, leading to a loss of customers and profits. This issue is why you must have a reliable IT service provider to fix and prevent such mishaps. Interview and hire the right team. Awareness of the Red Flags in Continue Reading

Disaster Data Recovery: Are You Prepared?

By Michael OsbornPosted on Business Tips, IT Support, Security TipsLeave a Comment on Disaster Data Recovery: Are You Prepared?

Most businesses have now gone digital, taking their processes online and storing data in the cloud and whatnot. While speedier transactions and greater portability make this technique very convenient, it also poses some risks. One of these is the risk of digital disasters and possible security breaches from all directions. In other words, if you aren’t vigilant, all of your company’s data can be stolen or encrypted. Do you have a disaster data recovery plan Continue Reading

Do You Validate?

By Michelle OsbornPosted on BDR, IT Support, MITS, Tech TipsLeave a Comment on Do You Validate?

“Excuse me, Sir, do you validate parking?” Okay, we’re not talking about parking validation but something that could cost you a lot more, backup data validation. Your company has a backup disaster recovery solution, so you think you’re good, right? How good is a backed up if the data is corrupted? When was the last time you checked that the files were being properly stored? Don’t wait until you’re dealing with data loss to realize Continue Reading

Where to Store My Data

By Michelle OsbornPosted on BDR, IT Support, Tech TipsLeave a Comment on Where to Store My Data

So, you are looking into backup solutions? Awesome! Which option should you go with when it comes to where you should store your data? There are 3 main options of how to have your data stored: physical, cloud, or hybrid.  We’ll go over the pros, cons, and recommendations to help you with making the right decision. Physical Locally Stored Solutions: Uses a physical device on your local network or computer to store your backup data on.  This option gives you physical access Continue Reading

Back that Data Up!

By Michelle OsbornPosted on Business Tips, IT Support, MITS, Tech TipsLeave a Comment on Back that Data Up!

March is here! And that means WORLD BACKUP DAY! Okay, maybe nobody else is that excited for it but we are! Backing up your data and confirming the validity of those backups is so important. What would happen if your computer crashed today? How many contacts or contracts would you lose? This can be a huge burden on small companies since losing even a single day worth of data may cost your company, not just money, but it’s reputation as well.  Validity of Backups  If you have some form of Continue Reading

Who Makes Your IT Purchases?

By Michelle OsbornPosted on Business Tips, IT Support, Tech TipsLeave a Comment on Who Makes Your IT Purchases?

This month we’ve been discussing the value of updating your current technology. We are using Medical Offices as our example, but in reality, this information is important to all small businesses. In this week’s blog, we will discuss the pitfalls of sticking your head in the sand by being resistant to change.  Let’s assume that everything we’ve said in previous articles about upgrading your technology resonated with you, and you agree 100% — now what? Continue Reading

Why the Break-fix Model Doesn’t Work

By Michelle OsbornPosted on Business Tips, IT Support, MITS, Tech TipsLeave a Comment on Why the Break-fix Model Doesn’t Work

So, you may be wondering why the break-fix model doesn’t work. Grandpa always said, if it ain’t broke, don’t fix it. While we love Grandpa, that truism isn’t always true. Just like the customer is always right and other similar expressions, simply because people have been saying something forever doesn’t make it correct.  Still wondering why the break-fix model doesn’t work?  Break-fix fails: waiting to take action when something breaks before you fix it can end up being costly and disastrous in the long Continue Reading

IT Professional Job Description – What do they really do?

By Michelle OsbornPosted on Business Tips, IT Support, MITSLeave a Comment on IT Professional Job Description – What do they really do?

So, you’re working on drafting an IT professional job description. This series covers the most important factors to consider before you hire an in-house IT tech or team. Our last article reviewed the hidden costs of hiring an IT Professional. Now, we’re talking about what IT actually does besides ask if you turned your computer off and back on again.  Depending on the size of your organization, work in IT can be complicated and time-consuming. Let’s go over Continue Reading

The Hidden Costs of Hiring an IT Tech

By Michelle OsbornPosted on Business Tips, IT Support, MITS, ProductivityLeave a Comment on The Hidden Costs of Hiring an IT Tech

If your business is at the point where you’re thinking about hiring a fulltime IT tech, congratulations! Having enough consistent needs to fill this role means you’ve worked hard and made good decisions that drove business growth. Our best advice? Don’t stop now!  Moving forward with hiring requires a lot of analysis to avoid major consequences down the line, though. One of the biggest decisions whether you’ll hire someone directly or use a third-party MSP Continue Reading