Category: IT Support

Five Tips for Working in the “In-Between”

By Michelle OsbornPosted on Business Tips, IT Support, Remote Workforce, Tech TipsLeave a Comment on Five Tips for Working in the “In-Between”

We’ve reached an in-between status of this quarantine. Businesses are starting to open back up (with restrictions), but a lot of employees are finding themselves in an awkward spot between working in the office and remaining at home. Doctors are utilizing video and tele-conference appointments but are holding office hours to see patients and perform “elective” surgeries. Companies are requesting that their employees work from home, if possible, but they’re relaxing requirements for coming back Continue Reading

What Could Happen Without a Plan

By Michelle OsbornPosted on BDR, IT Support, MITSLeave a Comment on What Could Happen Without a Plan

Backup Disaster Recovery is one of those things that all businesses need to have in case of disaster. Whether it’s a natural disaster such as a tornado, a hardware failure, or even an attack from a hacker. Anyone of these could permanently disable your business if you aren’t prepared or have a proper backup plan. For those of you still backing up data manually on tapes or *cringe* not at all, here are some reasons Continue Reading

Mischievous Malware

By Michelle OsbornPosted on IT Support, MITS, SECaaS, Tech TipsLeave a Comment on Mischievous Malware

Unfortunately, malware is not a foreign term, in fact it’s pretty well known to anyone that uses a computer. There are several types of malware, as well as mediums in which you may receive it. So, before you click on that link for the free cruise you won, think about all of the personal data you could be giving away. First, let’s take a quick tour of the types of malware you may run into.  Viruses: These act Continue Reading

The Cyber Threat That Holds Your Data For Ransom

By Michelle OsbornPosted on IT Support, MITS, SECaaS, Tech TipsLeave a Comment on The Cyber Threat That Holds Your Data For Ransom

“One million dollars!”  It’s the classic line from Dr. Evil, the villain from Austin powers, when he threatens the world with a nuclear bomb. This iconic scene may bring laughter to our minds, but in real life anything dealing with ransom is typically void of laughter. Ransomware is no exception!  What Is Ransomware? Ransomware is a software, paired with a hacker, that kidnaps your data and ransoms your company! When this happens, you have limited options; Continue Reading

What is NOC and Help Desk

By Michelle OsbornPosted on IT Support, MITSLeave a Comment on What is NOC and Help Desk

Technology is in every aspect of business, making it no secret that there is a growing need for companies to monitor and manage their business technology without breaking the bank. We hear different terminology with no real explanation behind it, which can leave you feeling like you are in the dark when finding IT solutions. We want to explain two terms that lead to a lot of confusion, Help Desk and NOC, and how these Continue Reading

4 Things That Managed Services Can Save Your Business

By Michelle OsbornPosted on IT Support, MITSLeave a Comment on 4 Things That Managed Services Can Save Your Business

What is a managed IT service? Managed IT service is when a company outsources the responsibility of maintaining and improving network functions to a specialized contractor or company. This is an alternative to the expensive break/fix option, where you wait for something to break causing your company downtime while an expensive technician comes to fix all the problems at once. This may cost you hours to days of down time, plus the time that your Continue Reading

How Technology Will Pull Us Through the COVID-19 Pandemic

By Michelle OsbornPosted on Collaboration, IT Support, MITS, VoIPLeave a Comment on How Technology Will Pull Us Through the COVID-19 Pandemic

Many businesses and people are struggling as the COVID-19 Pandemic closes restaurants and bars, cancels events, and forces people to practice social-distancing. Technology on our side allows us to maintain productivity and ensure life will continue at a somewhat normal clip. We believe there are three key reasons why technology will pull us all through the COVID-19 Pandemic.

Successfully Deploying Your Remote Workforce

By Michelle OsbornPosted on Collaboration, IT Support, MITS, Office 365, SECaaS, VoIPLeave a Comment on Successfully Deploying Your Remote Workforce

Due to the COVID-19 outbreak, many companies are considering work from home options to facilitate social-distancing and keep their workforce healthy. However, it’s not as simple as sending your employees home, firing up personal laptops and getting back to work.  Here are seven things you need to have lined up in order to successfully deploy your remote workforce. Tips for Successfully Deploying Your Remote Workforce Secure Remote Access: Employees should not have open access to Continue Reading